1. How do we enroll?
The best way to book a lesson or camp, is click REGISTER button on the home page. From here you can book all lessons/camps, see availability, cancel your lessons or modify them to a different day. This service is available 24 hrs a day, 7 days a week in Real time. You could also email us at goalie@creasetraining.com or call
416-919-7842.
2. Whom do you teach?
We teach goalies only! Both females and males of all skill levels, from house league (5+ years) and up. We also offer adult classes.
3. What is the most popular program?
Our most popular program is our 2 on 2 lessons during the regular season. These lessons are a little more cost efficient and are basically a private lesson. In these lessons you will have 2 instructors or 1 head instructor with a junior shooter. In the summer and Off Season our most popular program are our private or semi/private lessons. If you book a semi private you must bring your partner/friend and split the cost of the lesson.
4. Do you have a cancellation policy?
All cancellations of booked appointments must be received 24 hours before the scheduled training session. Failure to notify us will result in a full charge of the session you booked or we will take that session of your pre paid training package. You also will not be able to cancel or modify your lesson within 24 hours on our time trade program. We would appreciate a call at 416-919-7842 if we know you are not attending.
5. Do you have a late Appointment policy?
We have experienced too many clients arriving late for their appointments, which makes the scheduling of our instructors difficult. We will try to be accommodating as much as possible, however, on heavily scheduled appointment days, you may only be allowed to train during your scheduled time. Example: Your scheduled time is from 2:00 - 3:00, however you are not ready until 2:20, you would receive 40 minutes of on-ice instruction. Consequently you would be charged for a complete training session.
6. Do you have a No Show policy?
We understand that your schedules can get to be a bit hectic; however you must understand that our time slots are in high demand. If you fail to show up for your scheduled time slot, it will be treated like a cancelled appointment.
7. Do you offer Power skating?
Yes, power skating or goalie specific movement can be done in the training centre instead of shots. Just let us know your needs and will try to help you out!
8. Do you offer any discounts?
Yes, the more lessons that you prepay the higher the discount. If you do not purchase a package you will be charged a single rate.
9. How often should I train?
We recommend training once a week but some individuals can handle twice a week. A camp will also help improve on the things we can't work on at the training centre.
10. Do you have your own dressing room?
Yes, we have our own dressing room with carpeted floors, stalls, and TV and hockey merchandise located at Canlan Ice Sports Etobicoke.
11. Do you have to use all of your lessons in a row if you buy a package?
No, if you buy a 10-lesson package, you have 10 lessons. You have 1 year to use them and you can train any time you wish as long as we have room.
12. Do you have any deals with hockey companies?
Yes, Goalie Heaven is our major sponsor. They have a wide variety of goaltending equipment both higher and lower quality for everyone's budget. They also repair gear and are very knowledgeable about the position. Members of our academy receive a special discount to be used at the store.
13. I bought a package for $1000 but I can't seem to get in on private classes, therefore, can I come to 2 on 2 classes?
Yes. If you come to a 2 on 2 class, we will just deduct the amount of money that it is worth according to your package that you pre paid.
14. I don't want my goaltender doing a camp this summer as I prefer private classes. Do you offer private classes in the summer?
Yes, for those of you who don't want to attend a camp, we only offer private classes in the evenings from 3pm to 9 pm. All availability is on our timetrade program.
15. I want to train with The Crease but I live too far, is there any other way we can train?
Yes, we can always come to your practice or rent the ice at a different location.